AI: The Future Is Now Says Klarna

Posted on 03/05/2024

Swedish Fintech Klarna says it replaced 700 full time employees with AI-powered chat bots. The chatbots were run through OpenAI. Over 2 million chats have been handled by the software. Klarna says AI is better at handling chats than humans. However, Klarna is allowing customers to speak to a human if desired. Klarna’s CEO is…

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